RETURN POLICY
We want you to have the best possible shopping experience with us here at Washco Apparel! We understand that happen and items need to be sent back sometimes. Because of this, we will do our best to help if you are not completely satisfied with your order.
Please Note: All SALE items for both retail and wholesale customers are FINAL SALE and may not be returned or refunded for any reason.
Please see our requirements and procedures below:
Refunds - We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange.
Store Credits - Eligible on non-final sale items when postmarked within 10 days of being delivered. Store credits will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox.
Size Exchanges - Once your return is received in our warehouse, we will process and ship your size exchange (if it is in stock) with no additional cost. The customer is responsible for the initial shipping costs of shipping the item back to our warehouse. Please note: your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.
Sale Items - All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.
The Following Items DO NOT Qualify For A Return Of Any Kind:
Sale Items
Doorbusters
Items Sold At A Pop Up Show or Event Washco Attends
Sending Back Returns
If the item is eligible for a return, please mail it back to the following address:
Washco Apparel
701 Bormann Street
Brenham, Texas 77833
- The customer is responsible for the shipping and handling of all returned items.
- Original shipping fees are non-refundable.
- All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smock, pet hair or any other stains/elements. If any returns do not meet these requirement, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.
- We highly recommend keeping your tracking number for your return. This will ensure you are able to see when your package is received since we do not notify when returns arrive to our warehouse. We are not responsible for lost return packages.
Processing Time For Returns
- Please allow 5-10 business days for processing once received in our warehouse.
- Once processed, you will receive an email containing your store credit or confirming your size exchange. Due to our high volume, we do not notify customers when we receive their return package in our warehouse. This is why we recommend hanging onto your return tracking number so you know when it has arrived.